Showing posts with label Ellenbrook. Show all posts
Showing posts with label Ellenbrook. Show all posts
It seems the take over of the Ellenbrook HFC network is still suffering problems. An associate of mine who lives in Woodlake - one of the orginal Ellenbrook villages - reported to me on Friday he still has persistent problems with the TV signals since Telstra took over the network from eWire. He claims the signal levels on both digital and analogue channels can fade in and out within minutes . Sometimes it does not come back and can only get a signal again after turning off his STB or channing channels. I also see regular google searches hitting my web site with subjects such as "ellenbrook tv problems".
When Telstra took over this network they claimed it required extensive upgrades and they would be making it "carrier grade". According to the reports I hear from time to time, seems to me the quality of the network has taken a backwards step. Thankfully residents still have alternative access to copper for their Broadband Internet connections.
I have a help page on tuning your TV to the new channels http://ozftth.blogspot.com/2008/06/changes-to-tv-on-ellenbrook-hfc.html. If you are still having problems with TV reception I suggest calling Telstra on the specialised Ellenbrook TV help line - 1800 305 723. If you dont get any result take your complaint to LWP.
When Telstra took over this network they claimed it required extensive upgrades and they would be making it "carrier grade". According to the reports I hear from time to time, seems to me the quality of the network has taken a backwards step. Thankfully residents still have alternative access to copper for their Broadband Internet connections.
I have a help page on tuning your TV to the new channels http://ozftth.blogspot.com/2008/06/changes-to-tv-on-ellenbrook-hfc.html. If you are still having problems with TV reception I suggest calling Telstra on the specialised Ellenbrook TV help line - 1800 305 723. If you dont get any result take your complaint to LWP.
Recently Telstra has been make a number of changes to the Ellenbrook HFC network they took over from E-wire earlier this year. These changes have affected a number of services, but of particular concern has been the impact on Television reception.
Everyone should have received a letter from Telstra informing them of the changes occurring to the network and the requirement to retune your analogue television, digital Set Top Box, or LCD/Plasma TV with inbuilt digital tuner.
Despite this, I have received numerous calls and emails from residents wanting to know what is going on, so I have posted this article to provide assistance to the residents of Ellenbrook.
Before retuning any television or STB make sure you read the user guide and have a full understanding of what is required. This is particular so for us men. If possible get your 5 year old to help, they can probably do the tuning without reading the manual. :-)
Each manufacturer may use different terms to describe channels or frequencies, so I have tried to publish as much information as possible. Firstly, you need to understand the channels have all been shifted to what is termed Band V or UHF frequencies. This ensures you are not getting interference with local channels (which could cause ghosting) or causing problems with Foxtel services that are now reticulated via the HFC network.
The following table is what is called a channel or frequency plan. This lists the channel description, if it is a Digital or Analog signal, its band name, channel name, and frequency. Some TV sets will be tuned by the use of band name, others channel name and some you need to program the frequency. You can click on the table to zoom in.
Please note the channel name; as there are both C and S designators. The Telstra channels are C60 - C75. Do not use the S band settings which may be available on some television sets. Also some European TV sets may use a slightly different band name. The UHFxxE entries are the European channel names and their corresponding Australian names afterwards.
If after tuning your television or set top box you have problems in obtaining a good quality signal it is highly recommended to check or replace your coaxial fly leads. Cheap leads can severely impact the quality of the TV signal - particularly with the high frequency UHF channels being used. You should be using RG6 quad shield cable to get the best quality signal. Definitely do not use RG58 or RG11 cable.
If you are still having problems after this I suggest calling Telstra on the specialised Ellenbrook TV help line - 1800 305 723. Be patient, it took 19m 47s for me to get through this morning.
Although I have not yet confirmed this as fact, the Velocity channel plan should be the same, abet without the analog channels.
I hope this helps.
Everyone should have received a letter from Telstra informing them of the changes occurring to the network and the requirement to retune your analogue television, digital Set Top Box, or LCD/Plasma TV with inbuilt digital tuner.
Despite this, I have received numerous calls and emails from residents wanting to know what is going on, so I have posted this article to provide assistance to the residents of Ellenbrook.
Before retuning any television or STB make sure you read the user guide and have a full understanding of what is required. This is particular so for us men. If possible get your 5 year old to help, they can probably do the tuning without reading the manual. :-)
Each manufacturer may use different terms to describe channels or frequencies, so I have tried to publish as much information as possible. Firstly, you need to understand the channels have all been shifted to what is termed Band V or UHF frequencies. This ensures you are not getting interference with local channels (which could cause ghosting) or causing problems with Foxtel services that are now reticulated via the HFC network.
The following table is what is called a channel or frequency plan. This lists the channel description, if it is a Digital or Analog signal, its band name, channel name, and frequency. Some TV sets will be tuned by the use of band name, others channel name and some you need to program the frequency. You can click on the table to zoom in.
Please note the channel name; as there are both C and S designators. The Telstra channels are C60 - C75. Do not use the S band settings which may be available on some television sets. Also some European TV sets may use a slightly different band name. The UHFxxE entries are the European channel names and their corresponding Australian names afterwards.
If after tuning your television or set top box you have problems in obtaining a good quality signal it is highly recommended to check or replace your coaxial fly leads. Cheap leads can severely impact the quality of the TV signal - particularly with the high frequency UHF channels being used. You should be using RG6 quad shield cable to get the best quality signal. Definitely do not use RG58 or RG11 cable.
If you are still having problems after this I suggest calling Telstra on the specialised Ellenbrook TV help line - 1800 305 723. Be patient, it took 19m 47s for me to get through this morning.
Although I have not yet confirmed this as fact, the Velocity channel plan should be the same, abet without the analog channels.
I hope this helps.
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